Frequently Asked Questions

Everything you need to know about bringing Craftoria into your home.

What materials are used in Craftoria products?

We prioritize sustainability and quality, using ethically sourced hardwoods, organic textiles, and non-toxic finishes to ensure every piece is safe for your home and the environment.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days. For handcrafted or custom furniture pieces, please allow 2-4 weeks for production and delivery.

Do you offer international shipping?

Currently, Craftoria ships to the continental United States and Canada. We are working on expanding our logistics to support international customers in the near future.

What is your return policy?

We offer a 30-day return window for most items. Products must be in their original condition and packaging. Please note that custom-made furniture is non-refundable unless it arrives damaged.

How should I care for my handmade wooden items?

To maintain the beauty of your wood pieces, dust regularly with a soft cloth and avoid direct sunlight. We recommend applying a food-safe mineral oil every 3-6 months to prevent drying.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.