Returns & Exchanges

At Craftoria, we want you to love every piece you bring into your home, which is why we offer a 30-day return window for items in their original condition. If your handcrafted decor doesn't perfectly fit your space, our simple exchange process ensures your home vision remains uncompromised.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Carefully pack the items in their original protective packaging to ensure they are not damaged during transit.

3

Ship It Back

Affix the prepaid shipping label provided via email and drop the package off at any authorized courier location.

4

Receive Your Refund

Once our artisans inspect the returned items, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing